Refund policy
🛒 Return & Refund Policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags (if applicable), and in its original packaging. You will also need the order confirmation or proof of purchase.
📩 How to Start a Return
To initiate a return, please contact us at:
📧 onlineshoppingshopzen@gmail.com
Please note: Returns must be sent to the address provided by our support team after your return request is approved.
Items sent back without prior approval will not be accepted.
Once your return is accepted, we will provide instructions on how and where to send your package.
For any return-related queries, you can always contact us at the same email.
🚚 Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care and hygiene products (used or opened items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you are unsure whether your item is eligible, please contact us before placing a return request.
🔄 Exchanges
The fastest way to get a replacement is to return your existing item (if eligible). Once your return is approved, you can place a new order for the desired product.
💰 Refunds
Once we receive and inspect your return, we will notify you regarding the approval status.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
📧 onlineshoppingshopzen@gmail.com